NexChat Going Global Solution
NexChat is purpose-built for going global, with multilingual AI translation and more.
Industry Pain Points
Wide Acquisition Regions, Many Languages
Overseas competition is intensifying, acquisition channels are increasingly fragmented, and language becomes the biggest challenge.
Complex Business, Long Conversion Cycles
Every region has its own customs; NexChat multilingual localization perfectly addresses customer concerns.
Too Many Languages, Communication Stalls
With NexChat, multiple languages are translated automatically for seamless connection with global customers.
No Guarantee on Customer Languages
Customers across business lines speak different languages with no real-time compatibility, so replies arrive too late.
Typical Scenarios
Multi-Channel Access
Manage websites, social media, mobile apps and more support channels in one place.
Real-Time Translation
Automatically detect the customer’s language for barrier-free cross-language communication.
Intelligent Response
AI bots provide 24/7 automatic replies to boost response efficiency.
Solution Architecture
Access Layer
Unified multi-channel access
Translation Layer
Real-time language conversion
Processing Layer
Intelligent conversation handling
Service Layer
Agent seat management
Core Strengths
Chinese & English Editions
Both front end and back end support Chinese and English — universally usable and essential for going global.
Multilingual Settings
Supports 100+ languages including Japanese, Korean, Vietnamese, Malay, Hindi, Indonesian, French, German, Portuguese and dialects.
Real-Time Auto-Translation
Real-time AI translation with precise recognition that boosts productivity.
Expert Team
A top operations team of 100+ experts providing 1-on-1, 24/7 service.
Going Global Success Metrics
Helping businesses successfully expand into overseas markets
Applicable Industry Scenarios
Professional going-global support solutions for every industry
Cross-Border E-commerce
Multilingual support that improves the shopping experience for overseas users.
Online Education
Global teaching services that break through language-learning barriers.
Gaming & Entertainment
Multi-region player service that enhances the gaming community experience.
FinTech
Compliant multilingual service that builds international trust.
SaaS Services
Localized technical support that accelerates overseas market expansion.
Manufacturing & Trade
Barrier-free B2B communication that improves international collaboration.