Smart Live Chat
Unify every online marketing channel to reach and retain prospects fast — turning visitors into conversions in a single step.
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Core Advantages
A secure and reliable enterprise-grade live chat solution
Privacy Encryption
Every chat record and account is AES-256 encrypted — not even our own team can read your customers’ conversations.
Unrestricted Access
No industry or content restrictions, a global CDN, unrestricted access and custom-domain support — smooth and seamless.
Built for Service and Marketing Teams
Fast Onboarding
Websites, standalone links, apps, Telegram and more —
every channel
onboarded fast
Low-Cost Investment
Unified multi-channel management
No tedious switching
Quality Monitoring
Real-time monitoring
Detailed business data at a glance
Safe and Stable
Strict GDPR compliance
End-to-end encrypted conversations.
Reach Customers Across Every Channel
Full coverage of customer touchpoints, unified handling, efficient support
Mobile App
iOS, Android
Telegram
Turn Telegram into a support entry point
Standalone Link
Start a conversation with a single link — no setup required
Web Chat
Web, WAP, H5
Multiple Technical Safeguards —
messages delivered reliably, securely, never lost
Serve Customers Efficiently — make every
conversation more professional
Smart Conversation Routing
An ACD auto-routing model — with saturation-based, round-robin, priority and other strategies — perfectly balances agent skill and efficiency to raise visitor satisfaction.
Boost Service Efficiency and Customer Satisfaction
Returning-Visitor Recognition
Automatic returning-visitor recognition instantly pulls up a visitor’s identity and conversation history, so agents grasp the key details right away and communicate more efficiently.
Smart Quick Replies
Store the text, links and files your agents use most in NexChat quick replies, ready to send to visitors in one click. Even better, as agents type, the system intelligently suggests the right reply — no needle-in-a-haystack searching.
A Highly Customizable Visitor Experience That Fits Your Brand
With open visual components and an all-in-one color palette, businesses can flexibly craft the chat appearance for each line of business across web and mobile — delivering a flawless visual experience and conveying brand value.